Faq

+ What is Xaoo accounting?

Xaoo accounting is a type of software delivered over the internet (cloud-based) designed to help businesses manage their financial operations. Xaoo has unique financial characteristics, primarily because we provide software services on a subscription basis.

+ Why does good accounting matter for companies?

Good accounting is essential for companies, as it provides vital financial data that informs strategic planning and decision-making. Given their subscription-based model, businesses rely heavily on metrics like recurring revenue, customer acquisition costs, and customer lifetime value. Good accounting practices ensure regulatory compliance, enhance credibility with investors through transparent financial reporting, and are critical for effective cash flow management. This financial discipline is fundamental for sustaining day-to-day operations and supporting long-term growth.

+ How is Xaoo different from other accounting software?

Xaoo accounting distinguishes itself from other accounting solutions by offering features specifically tailored for niche markets or unique business needs. It often includes advanced functionalities like real-time financial analytics, customized reporting, and creating instant invoices. Xaoo might also provide superior user experience with a more intuitive interface, personalized customer support, and scalability to accommodate the evolving needs of growing businesses. These specialized aspects make Xaoo a compelling choice for businesses seeking more than what generic accounting software offers.

+ Is Xaoo suitable for small businesses?

Xaoo is highly suitable for small businesses, as it streamlines financial management, making it more efficient and less time-consuming. These software solutions automate key processes like invoicing, expense tracking, and payroll, reducing the likelihood of errors and freeing up valuable time for business owners. We also provide real-time financial insights, aiding in better cash flow management and informed decision-making. By offering scalability, these tools can grow with the business, making them a cost-effective solution for managing the financial complexities that small businesses often face.

+ Is there a free trial available, and how long does it last?

Yes, a free trial is available. These trials typically last for six(06) months, allowing enough time to evaluate the software's user-friendliness, functionality, and fit for the business's needs. During this period, users can explore key features like automated invoicing, financial reporting, expense tracking, payroll management, cloud-based accessibility, and many more.

+ Is there any invoice limit for free trial?

Yes, The invoice limit for the free trial is 1000 per annum.

+ How do I sign up for Xaoo?

Click on the get started button, select the package that suits your business, choose a period, fill out the signup forms, and proceed to payment. After payment, you will get a confirmation email. The signup process is complete, then.

+ What are the system requirements for using Xaoo accounting software?

To use Xaoo, the primary system requirements are a reliable internet connection and a modern web browser like Google Chrome, Mozilla Firefox, Safari, or Microsoft Edge. These cloud-based solutions are designed for accessibility, meaning they're compatible with various devices including desktops, laptops, tablets, and smartphones, across different operating systems like Windows, macOS, iOS, and Android. Minimal hardware specifications are generally sufficient, as the processing is done on the cloud.

+ Can I customize invoice design in Xaoo?

Yes, you can customize invoice designs to align with your business branding. Xaoo offers a range of customizable templates, allowing you to modify elements like payment method details, terms and conditions details, invoice mail body contents, and layouts to create professional and personalized invoices. This feature enhances the user experience and contributes to brand consistency.

+ Can I set fixed alphanumeric code as suffix or prefix/ before or after invoice number?

Yes, you can set a fixed alphanumeric code as either a suffix or prefix to the invoice number. This feature enhances invoice tracking, data organization, and financial reporting. This feature is not only for invoice numbering but also available for quotation, customer, and vendor numbering.

+ Are there training resources or tutorials available?

Yes, Xaoo offers a step-by-step guide in the features page. We also provide documentation in your mail after successful sign-up. In addition to the tutorial, the user manual for Xaoo is available under the resources section of the main site. This will cover key topics like Sales, Purchase, Accounts, Payroll, Financial reporting, and Setup Processes.

+ If I forgot my password. How do I reset it?

If you forget your password in Xaoo, resetting it is typically a straightforward process. First, navigate to the login page of the Xaoo and look for an option like "Forgot Password?". Clicking on this will prompt you to enter your email address associated with the account. Xaoo will then send a password reset link or instructions to your email. Follow these steps to create a new password.

+ Can multiple users collaborate on the same account?

Yes, Xaoo is designed for multi-user collaboration, allowing multiple users to work on the same account simultaneously. This feature is particularly beneficial for team-based environments, where different roles, such as accountants, financial managers, and business owners, may need to access and manage various aspects of the financial data. Users can be granted specific permissions and roles, ensuring data security and efficient workflow management by the admin. There is a user limit for different plans and packages in Xaoo.

+ Can I access Xaoo on multiple devices?

Xaoo offers the capability to access your account on multiple devices. This flexibility is a core advantage of cloud-based accounting platforms, allowing you to manage your financial data from various devices such as desktop computers, laptops, tablets, and smartphones. This multi-device accessibility ensures you can stay on top of your business finances anytime and anywhere, provided you have an internet connection.

+ Is Xaoo available as a mobile app?

As of now, Xaoo does not offer a mobile app version. We understand offering a mobile app is a significant trend in the web-based accounting software industry, as it provides users with the convenience of managing their finances on the go. While Xaoo currently may not have this feature, staying updated with our announcements or checking our website periodically could inform you about any future releases of a mobile app, enhancing the user experience and keeping up with the evolving needs of modern businesses.

+ Does Xaoo work on different operating systems?

Xaoo is designed to work seamlessly across different operating systems. This compatibility is a key feature of cloud-based accounting solutions, offering users the flexibility to access their financial data on various platforms such as Windows, macOS, Linux, and potentially others. The cross-platform functionality of SaaS software like Xaoo ensures that no matter the operating system, users can manage their accounting tasks via a web browser without needing specific hardware or software installations

+ Are there any hidden fees or additional costs?

When considering other cloud-based accounting software, it's important to be aware of potential hidden fees or additional costs. While these platforms often advertise transparent pricing, extra charges can arise for services like additional users, advanced features, or premium support. But in Xaoo there are no hidden fees or additional costs except upgrading the plan.

+ How often is the software updated, and is there an update schedule?

In Xaoo, there is often no set schedule for updates as they are typically rolled out as needed.

+ How are updates and new features rolled out in Xaoo?

Xaoo, updates, and new features are typically rolled out seamlessly through the cloud. This means that enhancements are automatically integrated into the platform without the need for users to manually install anything. Users can expect regular improvements in functionalities, user interface, security, and compliance features, ensuring the software stays up-to-date with the latest accounting standards and technology trends. The roll-out of these updates is designed to be non-disruptive, with minimal to no downtime, allowing users to continue their work without interruption.

+ Can I rename the feature title name based on my business needs?

Yes, You can rename the feature title name based on your business needs. Changes can be made only by the admin account.

+ Does Xaoo integrate with other business tools?

Xaoo does not yet offer integration with other business tools. While Xaoo may not currently support these integrations, it's a feature that could be developed in the future to enhance its functionality and user experience. Xaoo will likely notify its customers if and when these integrations become available.

+ How is my financial data secured in Xaoo?

In Xaoo, as with any reputable SaaS accounting software, securing your financial data is of utmost importance. Typically, Xaoo employs advanced security measures such as data encryption, secure data centers, and regular security audits to protect sensitive financial information. Xaoo likely utilizes encryption both in transit and at rest, ensuring that your data is secure as it moves over the internet and while stored on its servers. Additionally, we implement regular backups, and compliance with industry-standard data protection regulations to further safeguard your data.

+ What measures are in place to prevent unauthorized access?

To prevent unauthorized access in Xaoo, several robust security measures are typically in place. These include strong user authentication processes, which add an extra layer of security beyond just passwords. User roles and permissions are also a key feature, allowing businesses to control the level of access granted to each team member, thereby minimizing the risk of internal data breaches. Additionally, regular security updates and patches are applied to protect against the latest cybersecurity threats. The software's infrastructure is likely hosted on secure servers with advanced firewall protections, multi-factor authentication (MFA), and intrusion detection systems to prevent external attacks. These security protocols are vital for cloud-based accounting solutions, ensuring that financial data remains confidential and safe from unauthorized access, and are a top priority for Xaoo.

+ What do I do if I encounter technical issues with xaoo?

If you encounter technical issues with Xaoo, the recommended course of action is to contact our customer support team. We provide various support channels such as email, support, or live chat for prompt assistance. Additionally, Xaoo has a 24/7 online help center. You can also check the FAQ section on our website where you can find quick solutions to common problems

+ When it comes to Xaoo customer support, how can I get in touch with them?

To get in touch with Xaoo customer support, you typically have several options. Xaoo provides a contact form on the website contact page. Additionally, You can reach out via email (info@xaoo.com). It's also advisable to check FAQ section, which can offer quick answers to common queries. These various support options are designed to ensure that users can easily access help and guidance, reflecting the commitment of Xaoo to customer service and user satisfaction.

+ Does Xaoo support multiple user role permission?

Yes, Xaoo likely supports multiple-user role permissions. This feature allows businesses to assign different access levels and functionalities to various users based on their roles within the organization. For instance, an administrator might have full access to all features, while a staff accountant might have limited access to specific areas like data entry or report generation. Role-based access control is in the hands of the admin. Users and their permissions can only be set by the admin. It ensures that sensitive financial information is only accessible to authorized personnel, reducing the risk of accidental or unauthorized data modification. This functionality is a key part of modern accounting software, reflecting the needs of businesses for customizable and secure user management systems.

+ Can I import my existing financial data into Xaoo?

Yes, you can import your existing financial data into Xaoo.

+ What file formats are supported for data imports and how to do it?

You typically need to export your data from your current system in a CSV (Comma-Separated Values) format. Once exported, you may need to adjust the data to match the specific data structure or format required by Xaoo. For this you need to export data from xaoo to set the specific data structure, otherwise, you will get the error. This process ensures compatibility and correct data mapping when importing into the new system. Such import capabilities are important for ease of transition and are a valued feature in Xaoo cloud-based accounting, allowing businesses to seamlessly integrate their historical financial data with their new accounting solution.

+ What currencies does Xaoo accounting support?

Xaoo is designed to support any currency selected by the user, a feature that is highly beneficial for businesses operating globally. This flexibility allows users to conduct transactions, manage accounts, and create financial reports in the currency of their choice, catering to the diverse needs of international businesses.